About Me
Strategic Account Executive Driving B2B Growth.
4+
Successful Years
About Me
An experienced Account Executive with a proven track record in client acquisition, cross-functional sales enablement, and B2B revenue growth. Skilled in stakeholder engagement, CRM optimization, and coordinating with marketing and customer success teams to ensure streamlined customer journeys.
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Name
Suhani Arora
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Email
suhaniarora.work@gmail.com
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Address
Hamilton, Ontario, Canada
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Phone
+1 (437) 649-5507
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Customer Experience
Salesforce, Zoho, SaaS Platforms, Customer Journey Mapping, Behavioural Economics.
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Project Frameworks
ITSM Workflows (JIRA, ServiceNow), GitHub/GitLab, Mural & Miro for Workshops.
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UX Strategy
Design Thinking Frameworks,Prototyping Methods for DT Workshops, UX/UI Best Practices.
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Digital Design Tools
Canva, Adobe Express, Snappa for Graphic Communication and Marketing Assets.
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0%
Lead Conversion Rate
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0+
Key Accounts Managed
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0%
CRM Accuracy Maintained
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0+
Awards & Achievements
Resume
I Worked for Some Big Companies
Experience
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TD Bank
(2023 – Present)
Customer Experience Associate
Executed 50+ daily transactions, ensured regulatory compliance, and boosted client onboarding satisfaction to 95%.
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Ernst & Young (EY)
(2021 – 2023)
Consultant
Led CX strategy workshops with 30–50 stakeholders, conducted 40+ user interviews, and delivered reports driving process redesign.
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BI Worldwide
(2018 – 2021)
Account Manager
Managed global rewards programs across 25+ countries. Co-developed SaaS platforms for 50,000+ users and drove 15% revenue growth through upselling and tailored client solutions.
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Wunderman
(2016 – 2017)
Analyst Privacy Compliance
Directed Microsoft campaign reviews worth $30K–$100K, achieving SLA compliance >98%. Delivered actionable insights using Tableau and Excel automation.
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Payal Group
(2013 – 2014)
Sales Coordinator
Supported sales operations and quote matching, contributing to a 12% increase in regional sales. Reduced overdue payments by 18% through proactive client follow-ups.
Education
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International Business Management
September 2023 – April 2024
Niagara College, Ontario
Develops skills in international business operations, marketing strategy, and CX leadership in a Canadian market context.
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MBA (Marketing)
June 2013 – June 2015
Symbiosis School of Distance Learning, India
Focused on market segmentation, strategic planning, and brand positioning with a focus on scalable CX initiatives.
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Bachelor of Journalism \& Mass Communication
August 2010 – July 2013
GGSIP University, India
Strengthened communication, storytelling, and user-centered messaging essential for design thinking and CX innovation.
Awards
Achievements
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The Trailblazer Award
BI Worldwide
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The Game Changer Award
BI Worldwide
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Rising Star Award
BI Worldwide
Contact
I Want to Hear from You
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Address
Hamilton, Ontario, Canada
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Email
suhaniarora.work@gmail.com
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Phone
+1 (437) 649-5507